FAQ

Where are your Sales/Support team located?

Our entire team is located in Newcastle, Australia and we are proud to be Australian Veteran owned. All of our Support methods are Autism + Non-Verbal Friendly meaning you don't need to come into a store or speak on the phone to change your account or get support

How is your Billing process so simple, easy and hassle free?

We keep our product offerings down to a small number making it easy for you the customer to understand and easy for us to keep the billing process simple for all. This means you never spend time on hold to resolve a simple billing issue. This is just one of the many reasons why our Personal + Business customers have made the switch to Fibre Internet.

How do I Port (Transfer) my existing number to Fibre Internet?

Simply Subscribe to a Voice or Data Plan on our Website and our Logistics team will ship your Sim Card/s to you.
Keep using your current SIM as per normal.
Once you have received your SIM, you will have the option to Port your current number over to us. Simply follow the instructions sent to you. We will then process the Port of your exisiting number.
If you are a Business, you can request that your Service Manager complete this process for you.

*If you are thinking of switching from another provider and currently have a Device contract, we recommend checking with your provider the charges associated with ending your current contract early. If you own your device, you should pay no penalties to exit from your current provider.

How long is a Mobile / Data / NBN contract?

Most products are on a Month to Month agreement, paid a month in advance (plan dependent)

fibre internet

servicing newcastle + hunter local business - local support

FAQ